Complaints acknowledged within 24 hours · Resolved within 15 days (IT Rules 2021)
10:00 AM – 6:00 PM IST
📣 Grievance Officer — IT Rules 2021
As mandated under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Elvarex Private Limited has designated a Grievance Officer to address user complaints.
Grievance Officer: Authorised Representative, Elvarex Private Limited
Designation: Grievance Officer
Email: grievance@reelzy.app
Address: Door No. SP-7A, AWFIS Primus Building, Guindy Industrial Estate, Chennai, Tamil Nadu, India - 600032
Phone: +91 9600403714
📬 How to File a Complaint
To file a complaint related to content, privacy, account or payments, please contact us with the following details:
- Your full name and registered email address / mobile number
- Nature of the complaint (content violation, privacy, payment, account issue)
- Relevant URL, post ID or transaction ID (if applicable)
- Desired resolution
⏱ Acknowledgement: Within 24 hours of receipt
✅ Resolution: Within 15 days of receipt
🏛 Escalation: If unresolved, you may escalate to the Ministry of Electronics & IT (MeitY) or the relevant Appellate Committee.
💳 Payment & Refund Queries
For payment-related issues, disputes or refund requests, email us at admin.elvarex@gmail.com with your Order ID, registered email and a brief description of the issue. See our Refund & Cancellation Policy for timelines.
🛡 Consumer Helpline
If your complaint is not resolved to your satisfaction, you may approach the National Consumer Helpline at 1800-11-4000 or visit consumerhelpline.gov.in, or file a complaint on the Consumer Online Resource and Empowerment (CORE) portal as per the Consumer Protection Act, 2019.